Support Center
Get help signing in, choosing your organization, and using E3.INFO on web or mobile.
1. Getting started
E3.INFO is a multi-organization workplace platform. Start at e3.info, select your company, then sign in with work credentials.
- Open the website or install the mobile app
- Select your organization from the list or enter your company code
- Sign in with email + one-time code or password from your employer
- Choose your employee profile if prompted
2. Common issues
Cannot find my company
- Ask your admin for the exact organization code
- Use Enter code on the company selector
- Confirm your organization is registered on E3.INFO
Cannot sign in
- Verify you selected the correct organization first
- Check email spelling and request a new one-time code
- Clear browser cache or try another browser
- Contact your HR/IT team if the account may be inactive
App feels slow
- Check network connectivity
- Update the browser or mobile app
- Retry after closing unused tabs or background apps
3. System requirements
Web
- Current Chrome, Firefox, Edge, or Safari
- JavaScript enabled
- Stable internet connection
Mobile
- iOS 15+ or Android 8+ recommended
- Camera/microphone permissions only when using calls, inspections, or media features
4. Security tips
- Never share your login credentials
- Sign out on shared devices
- Report unexpected access prompts to your IT team
- Keep your device OS and app updated
See our Privacy Policy for how workplace data is handled.
5. Contact support
For platform issues, contact E3.INFO support. For account provisioning or role access, contact your employer first.
E3.INFO Support
Email: [email protected]
Phone: 289-809-7789
150 King Street West Ste 200, Toronto, Ontario M5H 1J9 Canada
6. Policies
Support guidance is updated as the platform evolves. For account access issues, your organization’s HR or IT team is usually the fastest first step.